What is Little Swaps? FAQ’s

Little Swaps is the infrastructure for modern motherhood:

A safer, simpler way to buy, sell, swap, and discover everything moms need.

All in one place.

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GENERAL QUESTIONS

  • Little Swaps is the parent-to-parent marketplace app. Free to use. No seller Fees.

    A safer, simpler way to buy, sell, swap, and discover everything moms need, ALL IN ONE PLACE.

    Little Swaps helps moms:

    • 🛍️ Buy & sell kids’ items (without sharing your address)

    • 📦 Pick up locally at trusted businesses (Swap Spots)

    • ♻️ Declutter through curated Sip & Swap events

    • 🤍 Discover mom-owned businesses in your community

    Built for real life. Built between nap times. Built for you.

  • 1. List or shop items in the app
    2. Choose pickup or shipping
    3. Use a Swap Spot (no home address needed)
    4. Pick up → confirm → done

    ✨ Safe, simple, no awkward meetups

  • Swap Spots are trusted local businesses where you can:

    • Drop off items you sold

    • Pick up items you bought

    • Avoid porch pickups or sharing your address

    🤍 Think: your safe, local exchange hub

  • Curated, in-person , elevated, swap events where moms:

    • Exchange gently-loved kids items (no money involved)

    • Sip coffee, connect, and reset

    • Give things a second life while meeting other moms in your community.

    ✨ Less clutter. More connection.

    • No need to share your home address

    • Secure in-app payments powered by Stripe, which means with built-in buyer protection.

    • Trusted Swap Spot locations (NY + CT, with more cities coming soon).

    • Mom & Community-first design

    ✨ Safety isn’t a feature. It’s the foundation.

MOM-OWNED DIRECTORY

  • A community-powered space to discover mom-owned businesses

    • Search by town

    • Built for visibility (not ads)

    • By inclusion, not payment

    ✨ Because moms building businesses, while raising humans, deserve to be seen.

  • Yes! Listing your business in our directory is 100% free.

    We're building a community to support mom entrepreneurs, not to make money from them.

  • Most submissions are reviewed within 1-2 business days. We review each submission to ensure quality and accuracy for our users.

  • No problem! We welcome online businesses, service providers, and businesses that ship nationwide. Just indicate that during the submission process.

  • Our directory is specifically for mom-owned businesses. If you're a mom entrepreneur running a business, we'd love to have you!

SELLING ON LITTLE SWAPS

  • How do I list an item?

    1. Snap a few clean photos

    2. Add a price or let our AI fill in the details for you.

    3. Choose Meetup, Swap Spot, or shipping

    4. Tap List

    Listing takes seconds.

  • Yes, tap any item in your profile to update photos, details, or price.

  • You can accept, decline, or counter-offer.
    If the buyer doesn’t check out in 48 hours, your item automatically becomes available again.

  • Bundle discounts are automatic.
    You choose the deal (like 10% off 2 items), and it applies at checkout.

    Some sellers also mark small items as “Bundle Only” when creating their listings. It’s great for $5–$8 pieces or siblings matching pieces.

    • Meetups: immediately (cash)

    • Swap Spots: paid through the app, once the buyer picks up the item

    • Shipping: paid through the app, after delivery is confirmed

      Payouts from the app are sent to your Stripe-connected bank account.

  • The buyer gets a full refund and the order is canceled. Multiple missed fulfillments can affect your seller rating, so be sure to drop off on time!

SHIPPING

  • When your item sells, we’ll send you a prepaid shipping label.
    We work with all major carriers like USPS, UPS, and FedEx, so your package gets where it needs to go quickly and safely.

    You’ll have 3 business days to drop it off.

  • The buyer pays shipping like in any online purchase.

  • Yes, you’ll need to print the prepaid label. Most parents print at the shipping location chosen by the buyer.

  • Tracking updates automatically in the order view.

BUYING ON LITTLE SWAPS

  • All purchases happen inside the Little Swaps app.

    Tap “Buy Now” if you want a single item - quick and easy.

    Add to Cart (best for saving on shipping) when they’re from the same seller.
    If the item is eligible for offers or bundles, you’ll see the option on the listing.

  • It’s up to you:

    • Shipping for convenience

    • Local meetups for quick, cash-only exchanges

    • Swap Spots for safe, no-schedule-needed pickups

    Swap Spots are one of our favorite features, and we’re expanding them across the country.
    Know a kid-friendly business that would be a great fit? Recommend it on our website.

    👉 Find or suggest a Swap Spot: littleswaps.com/swapspots

  • Yes. Many sellers allow offers.
    Send your offer, and the seller can accept, decline, or counter.

    Offers expire in 48 hours if the buyer doesn’t complete checkout.

  • No.
    Even after the seller accepts, you still choose when to check out.

  • If a seller has bundle discounts, they apply automatically at checkout.
    Some items may be marked Bundle Only, meaning the seller prefers they be purchased with additional items.

  • You can open a dispute within 48 hours of receiving it.
    We’ll help resolve the issue quickly, and you will get refunded.

LOCAL MEETUPS

  • Local meetups work the same way parents already exchange items today - you meet in person and pay in cash.
    The difference is that all communication stays inside the Little Swaps app, so you never have to share your phone number or address.

    Choose a safe public spot, meet, and you’re done.

  • No.

    Meetups are cash-only between you and the seller.

    Everything else, messaging, photos, details, safety tips, stays in the app.

  • Yes.
    Everyone on Little Swaps is a verified parent.
    We use simple identity checks and secure sign-in so you always know you’re connecting with real parents, not strangers using fake profiles.

    It keeps meetups safer and the community trustworthy.

  • Sellers tap Mark as Sold to complete the order.

SWAP SPOTS (DROP-OFF LOCATIONS)

NY + CT with more cities coming soon

  • Swap Spots are small, designated spaces (a cubby, shelf, or counter) inside trusted local businesses where parents can safely exchange items.

    There will be a unique QR code at the location to complete the transaction.

    They’re free to use. No shipping fees will be applied.

    • No coordinating schedules

    • No sharing your address

    • No awkward handoffs

    • Just drop off → pick up → done

    ✨ It’s the easiest way to exchange items locally.

  • 1. Buy or sell an item in the app
    2. Choose a Swap Spot at checkout
    3. Drop off or pick up at the location
    4. Scan the QR code to confirm

    ✨ Everything is tracked inside the app.

    Make sure you have app notifications enabled, and our Little Swaps alert emails are not going to spam.

  • To complete a drop-off or pickup:

    • Open the app

    • Go to your sale or purchase

    • Tap “Scan QR Code”

    • Scan at the Swap Spot

    ✅ This will:

    • Confirm the exchange

    • Notify the buyer or seller

    • Release the payment

    The QR Code is in the location, NOT in the item.

  • For Swap Spots we follow a simple, fair, parent-friendly system:

    • Sellers have 3 days to drop off the item

    • Buyers have 3 days to pick it up

    This helps our partner locations stay organized and keeps shelves from overflowing.

    If the item isn’t picked up within 3 days, the sale is still final.

    If you need more time, please message the seller inside the app.

    Sellers can choose to pick up the item and resell it.

    1. Head to the correct Swap Spot.

    2. Find the shelf/bin with your name or order #. This can be written or printed.

    3. Open the Little Swaps App → My Orders → Scan QR to confirm pickup.

    4. Grab your item + leave a quick review.

    No staff interaction. No checking IDs. 100% self-serve.

  • Super simple:

    1. Pack your item as you would normally do when shipping. Make sure you include a label can be written.

      Recommended Label Format:

      - Order ID #: 12345

      - Buyer: @mykiddostuff

      - Swap Spot: One Stop

      - ⁠Date: 11/15/25

    2. Go to your Swap Spot.

    3. Find the shelf/bin.

    4. Open the Little Swaps App → My Orders → Scan QR to confirm the drop-off.

    5. Leave the item in the bin properly labeled. We’ll notify the buyer it’s ready for pickup. You’ll get paid when buyer picks up or after 3 business days, whichever comes first.

  • Swap Spots are not storage locations, so anything left behind becomes abandoned after 3 days.

    That means:

    • The sale stays final

    • The buyer is still charged

    • The Swap Spot may donate or dispose of the item

    • The Seller may retrieve the item and sell it again.

    This protects sellers (who already fulfilled their part), and keeps our Swap Spots running smoothly for everyone.

    If you make a sale and forget to drop off within 3 days, the buyer can request a refund.

    And if you need more time, make sure to message the buyer or seller inside our app messaging system.

    To avoid this, keep an eye on your app notifications and email. We’ll remind you both ways as soon as your item is ready. 💛

  • Contact us immediately through the app. We'll investigate with the Swap Spot and issue a refund or replacement if needed. Losses are rare but we've got you covered.

RETURNS & DISPUTES

  • No, returns aren’t allowed.

    Because Little Swaps is parent-to-parent marketplace, all sales are final unless something is significantly different from the listing.


    If an item arrives damaged, incorrect, or not as described, you can open a dispute and we’ll step in to help.

  • You can open a dispute if:

    • The item is significantly not as described

    • The wrong item was delivered

    • The item arrived with major undisclosed damage or defects

    • The seller shipped the wrong size, brand, or product

    • The item never arrived (shipping only or swap spot)

    Normal “pre-loved” wear does not qualify unless it was intentionally hidden.

  • Super simple:

    1. Open the Little Swaps App

    2. Go to Account → Order History

    3. Open the order

    4. Tap “Problem with Order?”

    5. Tell us what happened & upload photos (if needed)

    Our support team reviews everything fairly and aims to resolve within a few days.
    We’re parents too - we take trust seriously. 🤍

SAFETY & TRUST

  • It depends on the delivery method you choose:

    • If you choose Shipping:
    Your shipping label automatically includes the buyer’s address and the seller’s return address, just like any online purchase.
    This is the only time addresses are exchanged, and it’s done securely through our system and only once the purchase has been completed.

    • If you choose a Meetup:
    No addresses are shared, you coordinate a neutral location directly in the chat.

    • If you choose a Swap Spot:
    No addresses are shared.
    The entire drop-off + pickup is fully self-serve, using QR codes inside the app.

    We built Little Swaps so you stay in control of what you share and with who - always.

  • We use encrypted systems (like every major ecommerce platform) so your payment details, email, and sensitive info stay safe.

    Other users only see:

    • Your username

    • Your general location (city or ZIP code)

    • Your profile photo (optional)

    No one sees your:

    • Phone number

    • Email

    • Home address (unless you choose shipping)

    • Payment details

  • Because USPS/UPS/FedEx require it to deliver the package — same as Amazon, Poshmark, Mercari, or any online marketplace.

    But we keep it extremely secure:

    • You never manually send your address in chat

    • Sellers print labels directly from the app

    • No one gets extra info besides what’s required for shipping

  • Choose:

    • Swap Spots (best — no personal info exchanged)

    • Meetups (cash, no address shared)

    Shipping is the only path that requires addresses, and it behaves exactly like any online store.

BIG FEATURES PARENTS LOVE

  • Too busy to list?
    We now offer Bulk Upload: send us your photos and basic info, and our team will create your listings for you.
    Request the upload template to support@littleswaps.com. Once you’re done, return to us, and we will upload for you within 24 hours. Yes that fast!

  • Sharing Little Swaps helps families save big.
    Invite a friend using your personal referral link:

    • They get $10 toward their first purchase

    • You get $10 after their first purchase

    You have 10 invites to share. Find your referral link in your profile. Share with your mom group, PTA, cousin, everyone wins.

  • To keep families safe, you cannot list:

    • Recalled items

    • Broken, unsafe, or heavily damaged items

    • Car seats older than manufacturer guidelines

    • Food, liquids, or personal care items

    • Anything with missing essential parts

    • Counterfeit or fast-fashion knockoffs

    • Items that do not meet basic safety/cleanliness standards

    If it’s unsafe, expired, or unusable… it’s a no.

Couldn’t find what you were looking for?

Email support@littleswaps.com anytime.
We’re parents too — and we answer quickly.

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