Terms & Conditions
Our policies establish our expectations of buyers and sellers to keep you safe.
Effective Date: 11/15/2025
Little Swaps Terms and Conditions
Latest update: 8/7/2026
Welcome to Little Swaps! By accessing or using our mobile application (“App”), you agree to be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully, as they govern your use of our services-including buying, selling, and coordinating exchanges of kids’ items through features such as Swap Spots and our in-app messenger. If you do not agree with these Terms, please refrain from using the App.
Introduction
Little Swaps (“we,” “us,” “our”) provides a trusted marketplace that allows registered users (“you,” “your,” “users”) to buy and sell new and secondhand kids’ items such as clothing, toys, and furniture. We are based in New York and operate through our mobile application nationwide and in Canada.
Eligibility
Users must be at least 18 years old to create an account and use Little Swaps. By using our App, you represent that you meet this age requirement, have the legal authority to enter into this agreement, and will comply with all applicable laws and these Terms. You are responsible for all activity that occurs under your account.Account Creation & Management
To use the App, you must create an account and provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. If you suspect unauthorized use, notify us immediately at support@littleswaps.com.
Users are responsible for the legality, accuracy, and quality of their listings and for complying with applicable laws and product safety regulations.
Prohibited Conduct
You agree not to use the App for any unlawful or fraudulent purpose, misrepresent items for sale, engage in harassment, attempt to access another user's account, or circumvent platform fees or security systems. Violation of these Terms may result in suspension or termination of your account.Use the platform for unlawful purposes or post any illegal, fraudulent, or misleading content.
Misrepresent items for sale or infringe upon others' rights, including intellectual property rights.
Engage in disruptive or abusive behavior, including spamming, harassment, or posting offensive content.
Attempt to access another user's account or interfere with the platform’s security.4
4. 1 In-App Messenger
The in-app messenger allows communication about listings, deliveries, or meetups. Users may not send offensive or inappropriate content or share private payment details. Messages may be monitored for safety or fraud prevention but will not be shared publicly unless required by law.
Listing Guidelines & Item Standards
To maintain quality and safety, please adhere to the following guidelines:Condition: Items must be in gently used, like-new, or new condition—no stains, rips, heavy wear, missing parts, or damage. Everything should be clean and ready for another family to love.
New With Tags: Your item has never been worn and the original hanging tags are still on. For this option, you’ll need to take pictures of the retail tags."
Like New: Your item has never been worn (other than perhaps trying it on), but the tags have been removed. There are no quirks or issues whatsoever.
Used - In good condition: Your item has only been lightly used and has been extremely well maintained. There may be some small signs of wear, but nothing major.
Used - But Plenty Of Life Left: Item shows noticeable signs of wear but despite its imperfections, it remains functional and wearable, offering substantial use to its next owner. All flaws should be clearly described and photographed to ensure transparency.
Quality: We do not accept fast fashion or low-quality items that don’t last. This includes brands like Shein, Temu, and similar ultra-fast fashion labels. Some retailers, like Target, sell both well-made and low-quality items—only durable, high-quality pieces should be listed.
Safety: Items that contain harmful chemicals, recalled products, or anything known to be toxic for children are prohibited. Parents are responsible for checking product safety before listing. For more details, visit the Consumer Product Safety Commission (CPSC) website.
Toys & Gear: We accept toys, baby gear, and other children’s essentials—as long as they are in great condition and fully functional. All pieces must be included, and items must meet safety standards. Recalled items are not permitted.
Listing Details: All listings must include clear, accurate photos and descriptions. Everything must be clean and in good shape—no heavily worn or damaged items. Pricing should reflect quality and condition (New with tags, Like New, Used in good condition, Used but plenty of life left).
Seasonal Items: You can list items year-round, no matter the season. If it’s in great condition, it’s welcome on Little Swaps!
Buying & Selling
Listings: Users can post items for sale with a clear description, condition, and price. Items must be accurately represented.
Purchases: When purchasing an item, buyers agree to pay the listed price and any applicable fees. Payments are made through the platform’s secure payment processor.
6.1 Delivery Options:
Sellers can choose one of three delivery methods: Swap Spot Drop-Off, In-Person Meetup, or Shipping. Buyers select their preferred option at checkout based on seller availability.
6.2 Swap Spots
Swap Spots are pre-approved local shops for safe drop-offs and pickups. Sellers label items clearly, scan the Swap Spot Location QR code when dropping off, and buyers scan the same QR code when picking up. Little Swaps is not responsible for lost, damaged, or unclaimed items but may assist in investigations. If packages are not delivered in 3 or less business days the transaction will be cancelled. If packages are not picked-up in 3 or less business days the package will be donated and money won’t be refunded.
Swap Spots are independent, pre-approved local businesses that serve as secure hand-off points for item drop-offs and pickups arranged through the Little Swaps platform.
Process
a. Sellers must clearly label each package with the buyer’s name and order number and location before bringing their item to the bin in the Swap spot..
b. At drop-off, the Seller must open the order sold and, within the app, scan the Swap Spot location QR code to confirm delivery.
c. Buyers must open their app order and scan the same QR code upon pickup to confirm receipt of the item. Only then, the seller will be released the funds of the purchase.Responsibility
Little Swaps does not own, operate, or control any Swap Spot location. Swap Spots act solely as neutral delivery points. Little Swaps is not responsible for any lost, stolen, damaged, or unclaimed items but may, at its sole discretion, assist in facilitating an investigation or resolution between Buyer, Seller, and Swap Spot.Delivery & Pickup Deadlines
a. Sellers must deliver packages to the designated Swap Spot within three (3) business days of order confirmation.
b. Buyers must pick up their packages within three (3) business days of receiving notice of availability.
c. Transactions not fulfilled within these timeframes may be automatically cancelled.Unclaimed or Abandoned Packages
Packages not collected by the Buyer within the pickup period may be considered abandoned. Abandoned packages may be donated, recycled, or otherwise disposed of at Little Swaps’ discretion. In such cases, no refund or reimbursement will be issued to either party.Liability Limitation
Participation in the Swap Spot program is voluntary and at the user’s own risk. Neither Little Swaps nor its Swap Spot partners shall be liable for any indirect, incidental, consequential, or punitive damages arising from or related to use of a Swap Spot.Program Changes
Little Swaps reserves the right to modify, suspend, or discontinue the Swap Spot program, or any of its terms, at any time without prior notice.6.2 In-Person Meetups
If users agree to meet in person, payment occurs directly between buyer and seller. Little Swaps does not handle or charge fees for these transactions and is not liable for any incidents, disputes, or losses.
6.4 Shipping
Sellers are required to ship items within 3 days of purchase and buyers should review shipping terms provided by sellers.
If a seller fails to ship within this timeframe, buyers may cancel the order and receive a full refund by contacting support@littleswaps.com. If no cancellation request is made, the order will remain active.
6.5 Disputes & Returns
Users should attempt to resolve disagreements directly through the in-app messenger. Little Swaps may review cases involving fraud or misrepresentation but is not obligated to mediate disputes.
Fees and Payment Terms
Buyer Protection Fee
For eligible shipped purchases, Little Swaps charges buyers a Buyer Protection fee, which is automatically added at checkout.
The Buyer Protection fee helps support the services that make our marketplace safer, including:
Secure payment processing
Payment held until delivery
Refund coverage for eligible claims
Fraud prevention
Customer support
Dispute resolution
The exact Buyer Protection fee is displayed before a purchase is completed.
Buyer Protection does not apply to in-person meetup transactions. Because payment and the exchange of the item occur directly between the buyer and seller, no Buyer Protection fee is charged for meetup purchases.
The Buyer Protection fee is mandatory for all eligible shipped purchases and cannot be removed.
Seller Fees
Little Swaps currently does not charge sellers a marketplace commission or seller fee for completed sales.
Sellers receive the full sale price of their item, less any applicable payment processing fees charged by our third-party payment processor, if applicable.
Little Swaps reserves the right to introduce, modify, or discontinue seller fees in the future. Any such changes will be communicated before they take effect.
Payment Processing
Payments are securely processed through our third-party payment provider.
For eligible shipped orders, payment is securely held until:
The buyer confirms the order is satisfactory; or
The Buyer Protection review period expires without a reported issue.
Sellers never have access to buyers' payment information.
Refunds
Refunds for eligible shipped purchases are governed by the Little Swaps Buyer Protection Policy and Refund Policy.
If an eligible Buyer Protection claim is approved, payment may be refunded to the buyer in accordance with those policies.
The Buyer Protection fee is generally non-refundable once the transaction has been completed, except where required by law or where Little Swaps determines a refund of the fee is appropriate.
Content Ownership and License
User Content: Users retain ownership of content they post on the platform but grant Little Swaps a non-exclusive, royalty-free license to use, display, and share this content as necessary for platform operation.
Intellectual Property: All intellectual property within the app is owned by Little Swaps or its licensors. Users are prohibited from copying, modifying, or using our intellectual property without permission.
Liability Limitation & Safety Disclaimer
To the fullest extent permitted by law, Little Swaps is not liable for any damages arising from user interactions, the sale or purchase of items, or the quality of items listed. We are not responsible for ensuring the accuracy, legality, or safety of items posted by users.Always meet in public, well-lit areas. Do not share phone numbers, personal addresses or financial details outside the app. Little Swaps does not perform background checks and is not responsible for accidents, theft, or damages during meetups or Swap Spot exchanges. You are solely responsible for your safety and conduct during transactions.
Termination & Suspension
Account Suspension or Termination: We reserve the right to suspend or terminate accounts that violate these Terms, misuse the platform, or harm the community.
User-Initiated Termination: Users may request account termination at any time by contacting support.
Upon termination, user access to account information, past transactions, and listings may be restricted.
Governing Law and Dispute Resolution
Governing Law: These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles.
Dispute Resolution: Users agree to first attempt to resolve any issues with Little Swaps through our customer support. If unresolved, disputes will be subject to the exclusive jurisdiction of the state and federal courts located in New York.
Content Ownership and License
You retain ownership of your posted content but grant Little Swaps a non-exclusive, royalty-free license to use it for platform operation and promotion. All app features and branding are owned by Little Swaps or its licensors.
Modifications to Terms
We may update these Terms from time to time. Changes will be effective upon posting, and continued use of the platform constitutes acceptance of the updated Terms.Contact Information
If you have questions about these Terms, please contact us at support@littleswaps.com.LITTLE REWARDS PROGRAM TERMS
Last Updated: August 10, 2026
Little Rewards is currently in beta. Rewards are limited and subject to availability and Program Terms,
Little Rewards (“Little Rewards,” the “Rewards Program,” or the “Program”) is a promotional loyalty program offered by Little Swaps, Inc. (“Little Swaps,” “we,” “us,” or “our”) to eligible Little Swaps users. These Little Rewards Program Terms (“Rewards Terms”) supplement the Little Swaps Terms & Conditions and apply to your participation in the Program.
By participating in Little Rewards, earning Points, claiming a reward, or using Little Swaps Credit issued through the Program, you agree to these Rewards Terms and the Little Swaps Terms & Conditions.
1. Eligibility
Little Rewards is available only to eligible registered Little Swaps users in locations where the Program is offered.
You must maintain an active Little Swaps account in good standing to earn or redeem rewards.
Little Swaps may restrict, suspend, or terminate participation by any account that is fraudulent, abusive, inactive, duplicated, compromised, or otherwise violates these Rewards Terms, the Little Swaps Terms & Conditions, or applicable law.
The Program is intended for individual consumer use. Points and rewards may not be earned or used for commercial reward farming, resale, arbitrage, or other unauthorized purposes.
2. Earning Little Rewards Points
Eligible users may earn Little Rewards points (“Points”) by completing qualifying activities identified by Little Swaps.
Qualifying activities may include, for example, making eligible purchases, listing eligible items, completing eligible sales, referring new users, attending qualifying Little Swaps events, participating in designated community activities, maintaining qualifying activity streaks, or completing promotional activities.
The number of Points awarded for an activity may vary and will be disclosed through the Little Swaps website, application, Rewards page, promotional materials, or other applicable communication.
Little Swaps determines, in its reasonable discretion, whether an activity qualifies for Points and whether the applicable requirements have been satisfied.
Points may take time to appear in an account and may remain pending until an underlying transaction or activity has been completed or verified.
Little Swaps may establish limits on how often an activity earns Points, how many Points may be earned during a particular period, or the maximum Points attributable to a particular promotion or activity.
3. Purchases, Sales, Returns and Cancellations
Points associated with a transaction may be awarded only after the transaction satisfies Little Swaps' applicable completion requirements.
If an order, sale, referral, event registration, or other qualifying activity is canceled, refunded, reversed, disputed, charged back, determined to be fraudulent, or otherwise becomes ineligible, Little Swaps may withhold, cancel, reverse, or deduct any Points or rewards associated with that activity.
If Points or Little Swaps Credit have already been redeemed before the underlying activity is reversed, Little Swaps may deduct the corresponding amount from the user's remaining Points, Credits, future rewards, or other promotional balances, to the extent permitted by law.
4. Referrals
Referral Points are available only for bona fide referrals of new eligible users who satisfy the requirements of the applicable referral offer.
Unless Little Swaps expressly states otherwise, users may not earn referral rewards by referring themselves, creating multiple accounts, using fictitious identities, manipulating email addresses or telephone numbers, coordinating artificial registrations, purchasing referrals, using bots or automated systems, or otherwise attempting to manufacture qualifying referrals.
Little Swaps may require a referred user to complete specified actions before referral Points are awarded.
Little Swaps may establish referral limits and may withhold or reverse referral Points when it reasonably determines that a referral does not satisfy the applicable requirements.
5. Little Swaps Credit
Points may become eligible for redemption for promotional Little Swaps Credit (“Little Swaps Credit”) after the user reaches the applicable redemption threshold.
The applicable conversion rate, redemption thresholds, maximum redemption amounts, eligible purchases, expiration terms, and other restrictions will be displayed at the time of redemption or in the applicable Program offer.
Little Swaps Credit:
is promotional value and is not cash;
has no cash value except where required by applicable law;
cannot be withdrawn, cashed out, or transferred to a bank account;
cannot ordinarily be transferred, sold, assigned, exchanged, or combined between accounts;
cannot be used to purchase or obtain cash or cash equivalents;
may be subject to minimum purchase amounts, maximum redemption amounts, expiration dates, product restrictions, or other conditions disclosed before redemption; and
may not be used for prohibited or fraudulent transactions.
Little Swaps Credit may generally be applied only toward eligible purchases made through Little Swaps unless expressly stated otherwise.
Shipping charges, taxes, Buyer Protection fees, payment-processing charges, or other fees may be excluded from redemption unless Little Swaps expressly states otherwise.
6. Points Are Not Money or Property
Points are promotional loyalty units used solely for participation in Little Rewards.
Points do not constitute cash, stored value, a bank deposit, a security, property, currency, or a payment instrument and do not create a vested right or ownership interest.
Points have no cash value and cannot be sold, purchased, transferred, assigned, traded, inherited, or exchanged for cash except where required by applicable law.
Users may not sell or barter Points, Little Swaps Credit, rewards, promotional codes, or Program benefits.
7. Little Perks and Third-Party Business Offers
Little Swaps may make certain benefits, discounts, offers, or promotions from participating third-party businesses available to eligible members (“Little Perks”).
Little Perks are separate from Little Swaps Credit unless expressly identified otherwise.
Participating businesses may establish their own eligibility requirements, redemption procedures, exclusions, expiration dates, availability, appointment requirements, purchase minimums, geographic restrictions, or other conditions.
Unless expressly stated otherwise, Little Swaps does not provide, fulfill, warrant, or guarantee products or services offered by participating third-party businesses.
Any purchase or transaction between a user and a participating third-party business is between the user and that business. Little Swaps is not responsible for the quality, availability, safety, fulfillment, refund policy, pricing, representations, acts, or omissions of a participating business, except to the extent required by applicable law.
Little Perks may be limited to verified or eligible Little Swaps members. Little Swaps and participating businesses may use reasonable verification methods to confirm eligibility.
Little Perks may not be copied, publicly distributed, resold, transferred, or used by individuals who are not eligible for the applicable offer.
8. No Double-Dipping Unless Permitted
Unless an offer expressly provides otherwise, Points, Little Swaps Credit, promotional codes, Little Perks, referral credits, discounts, coupons, or other promotional benefits may not be combined.
Little Swaps may determine the order in which eligible promotional benefits are applied to a transaction.
9. Program Abuse and Fraud
Little Swaps may review Program activity to protect the integrity of Little Rewards.
Prohibited conduct includes, without limitation, creating or controlling multiple accounts to obtain rewards; self-referrals; fake transactions; sham listings or purchases; coordinated transactions intended primarily to generate Points; repeated purchasing and canceling or returning for the purpose of earning Points; manipulating event attendance; automated activity; unauthorized sharing or resale of rewards; exploiting technical errors; or otherwise attempting to obtain rewards without completing the genuine activity for which they were intended.
If Little Swaps reasonably determines that Points or benefits were obtained through mistake, fraud, abuse, manipulation, violation of these Rewards Terms, or activity inconsistent with the intended operation of the Program, Little Swaps may, subject to applicable law:
refuse to award Points;
reverse previously awarded Points;
cancel pending or issued rewards;
invalidate promotional Little Swaps Credit;
restrict future participation in Little Rewards;
temporarily suspend an account while activity is reviewed; or
terminate Program participation or the applicable Little Swaps account for material or repeated violations.
Little Swaps may correct errors in Points balances or rewards resulting from technical, administrative, or system errors.
10. Point Expiration and Account Inactivity
Points and promotional Little Swaps Credit may expire as disclosed in the applicable Program rules or reward offer, subject to applicable law.
Any expiration period applicable to a particular reward or Credit will be communicated to the user before or when that reward is issued.
If a Little Swaps account is closed, terminated, or becomes ineligible for the Program, unused Points and promotional rewards may be forfeited, except where prohibited by law.
11. Rewards Availability
Rewards are subject to availability.
Little Swaps does not guarantee that any particular reward, redemption option, Point value, participating business, Little Perk, promotion, or benefit will remain available.
Certain rewards may have limited quantities or redemption periods.
Little Swaps may substitute a substantially similar reward or discontinue an unavailable reward, subject to applicable law and any rights already accrued under an applicable promotion.
12. Changes to Little Rewards
Little Rewards is a promotional program and may evolve over time.
To the extent permitted by applicable law, Little Swaps may modify the Program, including qualifying activities, Point-earning rates, redemption thresholds, reward values, redemption options, limits, participating businesses, Program features, or eligibility requirements.
For material changes that negatively affect previously earned Points or existing redemption rights, Little Swaps will provide notice as required by applicable law and, where appropriate, a reasonable opportunity to use affected rewards before the change takes effect.
Nothing in these Rewards Terms permits Little Swaps to retroactively eliminate rights where doing so would be prohibited by applicable law.
13. Suspension or Termination of the Program
Little Swaps may suspend or terminate Little Rewards, in whole or in part, subject to applicable law.
If the Program is terminated, Little Swaps may establish a final redemption period for eligible outstanding Points or rewards. Any applicable deadline and redemption instructions will be communicated to affected users.
14. Taxes
Users are responsible for determining and satisfying any tax obligations associated with rewards, credits, benefits, or other value received through Little Rewards.
Little Swaps may report rewards or request information from a user where required by applicable tax law.
15. Errors and Technical Issues
Little Swaps may correct Point balances, reward amounts, promotional values, or other Program information affected by clerical, technical, pricing, display, programming, or administrative errors.
The display of an incorrect Point balance or reward does not independently create an entitlement to that amount where the amount resulted from an obvious error, fraud, or technical malfunction, subject to applicable law.
16. No Guarantee of Continued Value
The earning of Points does not guarantee the continued availability of any particular reward.
The number of Points required for future rewards may change. However, Little Swaps will administer material changes affecting previously earned Points in accordance with applicable law and Section 12 above.
17. Program Communications
By participating in Little Rewards, users may receive transactional communications necessary to administer the Program, including communications concerning Points earned, redemptions, expiring rewards, Program changes, fraud or account reviews, and other Program-related matters.
Marketing communications remain subject to the user's applicable marketing preferences and applicable law.
18. Relationship to Little Swaps Terms & Conditions
These Rewards Terms supplement the Little Swaps Terms & Conditions, Privacy Policy, and any specific terms presented with an individual promotion or reward.
If there is a conflict between these Rewards Terms and terms specifically provided for a particular Little Rewards promotion, the promotion-specific terms will govern that promotion unless otherwise stated.
The dispute-resolution provisions, governing-law provisions, limitations of liability, disclaimers, and other generally applicable provisions contained in the Little Swaps Terms & Conditions also apply to participation in Little Rewards to the extent permitted by law.
19. Contact
Questions regarding Little Rewards, Point balances, eligibility, or redemptions may be submitted through the contact information provided by Little Swaps.